PDF editor doesn't seem to work properly

  • Profile Image
    maisonlondres
    Asked on June 26, 2019 at 08:59 AM

    Dear Jotform team,


    Today I tried many times to download in PDF submissions per submissions (see image attached, blue circle). Then it opens a new page "PDF Editor" and when I click on Download and Download PDF nothing happens. I tried to log out and log in and on IE + Google Chrome. Nothing changed.

    However there is a second option (see image attached, black circle), but this option allows me to dowload all the submissions at once, not one by one... 

    Does anyone have any other recommandation to fix this problem?

  • Profile Image
    VincentJay
    Answered on June 26, 2019 at 10:37 AM

    I tried this on my account and it is working fine on my end. Here's a screenshot of my test:

    1561559682zv3t.png

    Could you please try using a different internet network for testing and see if the issue still persists?

    We'll wait for your reply.