My custom font from Google is not being save in the form

  • Profile Image
    Sandra Luiiza 
    Asked on June 26, 2019 at 09:02 AM

    Hi there. So I've done this into my css

    .form-all * {

        font-family : 'Barlow', sans-serif;

    }

    and it works fine when I'm in advanced editor. I save it and then I go back into the normal version and my Text sections are still the old font. The labels and everything else changed into the Barlow font, but never the Text sections. This seems to happen a lot when I change something in advanced editor and came back to nothing being changed. Please help! My form is almost perfect! 1561554091Screenshot (272).png1561554100Screenshot (273).png

  • Profile Image
    Sandra Luiiza 
    Answered on June 26, 2019 at 09:10 AM

    And also once I put in the code, my form's background changes. The logo disappears and the round edges where a client writes their answers (the tabs I guess) turns back to a square. I didn't paste the code over anything and it just does this. Very confused and annoyed that it keeps happening to this form :( 

  • Profile Image
    Welvin
    Answered on June 26, 2019 at 10:38 AM

    Hello Sandra,

    Our apologies for the issues and inconvenience this has caused to your end.

    I checked, and you do not have the custom CSS codes in the form, so I presumed the changes are not saved. I did that for your convenience, so kindly check again. You may not see the changes in the form builder, but when you preview the form, it should work as expected.

    Here's our complete guide of using Google Fonts in the form:

    https://www.jotform.com/help/100-How-to-Use-Google-Fonts-and-Custom-Fonts-in-your-Form

    We also do not recommend opening the same form on edit mode because there is the autosave feature in the form builder that might overwrite your changes in one window to another, and vice versa.

    If you still cannot get the Advanced Editor to work, please get us a screenshot of the console logs of the browser while you are editing on the Advanced Designer, and when you go back to the form builder.

    Guide to check console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Please create a new thread for this case.