Login suspended

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    Asked on June 26, 2019 at 09:51 AM

    This account's login is suspended - can you let us know what form fields were wrong? We made a military discount signup for an ecommerce store.

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    Answered on June 26, 2019 at 11:26 AM

    I can see your account has been suspended due to the "Upload your military ID" field on your form https://www.jotform.us/form/90437032493152, our anti-phishing team detected this as suspicious due to the information asked and taking into account that the email address linked to your Jotform account is not under a valid website for us to check. 

    We do understand this form may have not been created for phishing purposes; however, we need to act according to our Terms of Use in order to protect our users from real phishers. 

    May you please kindly provide us more details/a proof about why you need to collect that info? 

    Looking forward for your response. 

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    Answered on June 26, 2019 at 12:20 PM

    The website is https://www.zincdecor.com/ and the page is https://www.zincdecor.com/military-discounts. The form goes in the right side where the gray box is. We need the customer to show their military ID so we can send them the military discount code. We cannot provide the discount code without proof of military service. I updated my email on this response to the one tied to the domain name the form appears on.

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    Answered on June 26, 2019 at 12:48 PM

    We understand the need for the collection. Nevertheless, the upload of any government issued ID needs to have the appropriate protection:

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered  phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply by adding the following two mandatory widgets:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    We will unsuspend your account in order for you to be able to work on it. Please do this at your earliest convenience. Reviewers team performs cleanups and this action has the potential to take down the account again if found in non compliance.

    Thank you