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SalAsked on June 26, 2019 at 9:53 AM
Hello,
When people attempt to submit a form I created they receive an error as if they didn't complete a question.
During the form build I don't see that question. It's as if I made it not visible.
This is the form:
https://form.jotform.com/90236766876168
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David JotForm Support ManagerReplied on June 26, 2019 at 11:36 AM
We apologize for the inconvenience, I cloned your form to ran some tests, and it always submitted.
Here is my clone version: https://form.jotform.com/91764858684982
I tried clearing your forms cache, and then submitting it, but I got the same error. I would suggest you to try cloning your form to see if the issue is debugged in the clone version: https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account
If that works, you may use the clone version instead. Let us know if you have more questions.
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SalReplied on June 26, 2019 at 11:44 AM
Hello,
Dang, I've sent that to 2300 people. Also, for now I'm running the free version and have no remaining forms.
I'll see what I can do.
Thanks so much.
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sonny49842Replied on June 26, 2019 at 11:53 AM
Please delete.
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sonny49842Replied on June 26, 2019 at 11:53 AM
David,
I used and tested your clone but don't see the results in my Jotform. Sigh, I sent that link out to some people.
Please help,
Sal
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David JotForm Support ManagerReplied on June 26, 2019 at 1:03 PM
I have moved the clone version(91764858684982) to your account:
You can access the submissions now: https://www.jotform.com/help/269-How-to-View-Form-Submissions
If you need to change the email address used for notifications, please follow this guide: https://www.jotform.com/help/41-How-to-Change-the-Email-Address-Used-for-Notification-Email
Let us know if you need more help, we will be glad to assist you.