Fillable PDF: Can't resize Long Text Entry box in PDF editor

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    TGGeotechnics
    Asked on June 26, 2019 at 11:27 AM
    I am also trying to make a blank PDF version of the Jotform however the long text entries are being displayed as 1 row rather than 6 as seen in the screenshot below.1561558646Jotform Error 4.JPG
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    Richie_P
    Answered on June 26, 2019 at 11:40 AM

    May we know if you're still referring to this form https://eu.jotform.com/build/71274452264354?

    Can you please let us know which field should be displayed correctly?

    To clarify, do you want to edit the size of your Long text entry in the Fillable Form?

    Looking forward for your response.

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    TGGeotechnics
    Answered on June 26, 2019 at 12:21 PM

    I have cloned the form to make a blank version, link: https://eu.jotform.com/build/91705407744358

    In the screenshot shown, the "Main GI Contractor contact for Works (Email, Phone Number)" section should be a larger text box than shown as I have the size as 6 rows

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    Richie_P
    Answered on June 26, 2019 at 01:40 PM

    I have checked the PDF editor and it seems we cannot change the size of the Long Text Entry.

    However, it seems there was an option to change size of the Long text entry before.

    Let me escalate this to our developers for further investigation.

    You will be notified via this thread once updates are available.

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    TGGeotechnics
    Answered on June 27, 2019 at 09:57 AM

    Hello, I just wanted to check that these updates were available?

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    Alan_D
    Answered on June 27, 2019 at 11:10 AM

    There is no update for now. Our Marvel Team is assigned to this ticket. They will inform us here. 

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    Helen
    Answered on July 01, 2019 at 07:46 AM

    Hello,

    Sorry for the inconvenience that you have.

    The issue should be fixed now.

    Thank you.