How to update the Stripe account details in the Form?

  • Profile Image
    StanfordScriven
    Asked on June 26, 2019 at 12:03 PM

    Hi there,


    We're trying to update our Stripe account to a new one but are having trouble. 


    Can you please advise?


    Thanks!


  • Profile Image
    roneet
    Answered on June 26, 2019 at 02:07 PM

    Are you referring to this Form?

    To update the Stripe account you would have to disconnect the Stripe account first and then connect with the new account. Also, if you change the live mode to sandbox mode it will disconnect your current account.

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    Please give a try and let us know how it goes.

    Also, if you are still unable to disconnect the account then please share the screenshot of the browser console.

    Could you please share us the screenshot of the browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thanks.