Product Order Form: not seeing them in the preview.

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    jimcox
    Asked on June 26, 2019 at 12:04 PM

    On my product order form after adding Payment Options, My Products, and Conditions to Payment Options, why don't I see them on the Published Form or when I Preview Form?

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    BDAVID
    Answered on June 26, 2019 at 02:13 PM

    I have cloned your form, and you need to delete the following conditions since they are auto-hiding the same field:

    1561572473delete_001.png


    If you want to show the PayPal Checkout field when Credit Card or PayPal is selected as the payment options, please create a condition like this:

    1561572667products.png

    Let us know if you need more help, we will be glad to assist you.

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    jimcox
    Answered on June 26, 2019 at 03:11 PM

    Thanks for all your help. I'm still missing something. I changed the conditions as you described above. When choosing either PayPal or Credit Card, My Products appears but the payment method does not. Did I set this up correctly? Is the a feature I need to turn on? Jim

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    BDAVID
    Answered on June 26, 2019 at 04:18 PM

    The PayPal Checkout payment field is not integrated with your PayPal Checkout account, please make sure to connect it:

    1561580201connect.png

    And scroll down to click on "Continue" to save the connection:

    1561580303continue.png

    Let us know if you need more help, we will be glad to assist you.

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    jimcox
    Answered on June 26, 2019 at 04:30 PM

    I did what you showed above and I still have no PayPal Checkout Connect. When I scroll to the Continue button I see a note in RED that says, "Please authenticate using the "Paypal Connect" button." Do I need to do anything else? 

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    BDAVID
    Answered on June 26, 2019 at 05:42 PM

    We apologize for the inconvenience, so nothing happens when you click on the connect button? Or does it connect and automatically disconnect a few seconds later?

    Do you get this popup to enter your credentials?

    85443_3.png

    https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

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    jimcox
    Answered on June 27, 2019 at 06:44 AM

    Yes, I get this form. When I tried to use my personal Paypal account to activate the Paypal Payment Method on the Registration Form, it was rejected because a Business Paypal Account is required. I'm waiting for Theology Matters to give me a Business Paypal Account. As you can tell, this is my first time setting up a JotForm. Further, let me understand how this works. Even though the Paypal Payment is activated by a Theology Matters Business Paypal Account, anyone who registers can pay the conference fees by clicking on the Paypal button on the form and use their own Paypal account to pay. Am I understanding this correctly?

    I'm sorry for all my questions but I'm learning to use JotForm. Again, after I'm given the Theology Matters Business Paypal Account, I'll try to activate the Payment Method in the Registration Form. At that time, I may have more questions.

    Thanks for all your customer support. It is much appreciated.

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    jherwin
    Answered on June 27, 2019 at 08:43 AM

    Yes, that's correct. Once you integrated your merchant/business PayPal account to your payment field, the user uses their PayPal account can pay or complete the form. Meaning, all types of PayPal accounts can be used for payment.