email submissions not coming through

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    HandPicked212
    Asked on June 26, 2019 at 01:17 PM

    Hi all,

    As of last night none of our forms are arriving to us via email. I can still see the submissions on the website but need them to also arrive via email. Has a change occurred? Do I need to make an update? Thank you! 


    (I have linked one form below but it is affecting multiple forms)

  • Profile Image
    denis_calin
    Answered on June 26, 2019 at 03:49 PM

    Hi @HandPicked212!

    I have just checked the mail logs and can see that the emails are being sent successfully. You can also view the email logs from your account by following this guide: How-to-View-All-Your-Form-Email-History.

    For your Transfers Over $24 Per Item form (form url: https://www.jotform.us/form/80224240396148), there is a typo in the second email address of the recipient for your notification. Please replace the recipient with a correct email. 

    Let us know if you are still experiencing the issue with your email notification not being sent and we would be glad to help.

  • Profile Image
    HandPicked212
    Answered on June 26, 2019 at 04:12 PM

    thank you denis, must be something with our email host.