Need my account unlocked

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    Samuel Guiver 
    Asked on June 26, 2019 at 01:56 PM

    Evening,


    I've recently imported a google docs form as i would like to have subscribers to the form which was going to be behind a logged in version on my website. However, before i could remove some of the old wording in the google docs my account got suspended.


    We used validation criteria to validate a persons identity before being able on to the next questions to ensure the recordings was not randomly entered but people of that organisation. As I will now move this behind a logged in view on my website we no longer needs this function but it kicked me out before i make the changes.


    Regards,


    Sam

  • Profile Image
    jonathan
    Answered on June 26, 2019 at 04:04 PM

    We apologize for any inconvenience caused. 

    After reviewing the form, I reactivated the account/username esgsolutions  and the form.

    You can log in to your account at https://www.jotform.com/login

    I suggest you remove immediately the illegal field/s (i.e. password field) in your form to avoid it getting auto suspended by the Phishing detector again.

    Let us know if you need further assistance.