Can't access my form, says "over quota" and I already cleared my cache for forms and my browser

  • Promark2018
    Asked on June 26, 2019 at 2:45 PM

    Please help.

    Page URL: https://form.jotform.com/91754467157164
  • Kevin Support Team Lead
    Replied on June 26, 2019 at 4:29 PM

    The issue seems to have been related to the form's cache, the form worked fine after clearing it. 

    Please kindly check and let us know if you continue experiencing the issue. 

  • Promark2018
    Replied on October 4, 2019 at 3:00 PM

    I am having this issue again. I've cleared the cache, waiting about an hour, and it's still happening. When will it be resolved?

  • Richie JotForm Support
    Replied on October 4, 2019 at 3:20 PM

    I have checked your account and you're in the good status and far from your monthly form limits. However, the form you have shared seems to be deleted.

    Cant access my form, says over quota and I already cleared my cache for forms and my browser Image 1 Screenshot 30

    You other two forms however are working correctly.

    Cant access my form, says over quota and I already cleared my cache for forms and my browser Image 2 Screenshot 41

    You may try to check your trash folder for the form you have deleted if you wish to restore it.

    Guide:https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms