What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Subscription Payment processing date

    Asked by iStore on March 23, 2011 at 08:59 PM

    When using Payment for Subscriptions on my form, how is the date the next months payment will be charged determined? How do I edit / change the date for each customer?

    For example, I want to take a customers order for a subscription where the service we are offering won't start until after we have completed setup of their account which may be 1 - 2 weeks. I don't want to begin charging their subscription fee until they are 'live' with our service.

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 24, 2011 at 06:07 AM

    Unfortunately, PayPal does not allow changing subscription dates. At best you can have a trial period. This will allow user to be not charged the same day but only after, let's say, 10 days.

  • Profile Image

    Answered by iStore on March 24, 2011 at 02:15 PM

    What about Authorize.net? Does it allow editing as per my original question? 

    To help me understand what is happening behind the scenes, is Jotform managing the subscriptions and therefore submitting the billing information to Paypal / Authorize.net at the defined interval which eliminates the need to be setup with Paypal and Auth.net for recurring billing?

    And if this is the case, is Jotform storing the CC information? And if so, is Jotforms data security compliant with all federal regulations?


  • Profile Image
    JotForm Founder

    Answered by aytekin on March 27, 2011 at 02:37 AM

    No, JotForm does not handle the individual subscription payments. PayPal/Authorize.net handles them. JotForm simply creates the subscription on these services and they do the rest. They keep the credit card information on their database and charge the user periodically.