Form was paid for, but not delivered to our inbox

  • walterpmc
    Asked on June 27, 2019 at 8:16 AM

    Please help!  I am panicking!  We just had a prospective client give all their sensitive information and now I have no record of it.  Their form is not in our inbox, however I have a credit card receipt showing that they paid.  

  • Jed_C
    Replied on June 27, 2019 at 9:55 AM

    We apologize for the inconvenience.

    I just sent a response to on your other thread here https://www.jotform.com/answers/1872400.