Why I am not receiving the autoresponder emails?

  • Miriam
    Asked on June 27, 2019 at 1:19 PM

    I am having problems with the autoresponder emails, they are not being sent to the people who register to my form, could you help me check that everything is ok?

  • Nik_C
    Replied on June 27, 2019 at 2:00 PM

    Your form is encrypted, Autoresponder emails are not working with Encrypted forms since there wouldn't be a way for submissions to decrypt and to be viewable for the recipient.

    Let us know if you have any further questions.

    Thank you!