What happened to my account and form?

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    Thomas Dupper
    Asked on June 27, 2019 at 01:50 PM

    My form has disappeared.  what happened?

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    Kiran
    Answered on June 27, 2019 at 02:26 PM

    As we check your email address, it is registered with the account textus. The account is currently active and holding Bronze subscription plan with about 165 forms in the account. If you have forgotten your account password, you may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

    1531456980forgotpassword.png

    Please get back to us if you need any further assistance. We will be happy to help. 

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    textus
    Answered on June 27, 2019 at 02:34 PM

    I know.  I just had to upgrade the account to restore it.  Why was the free account terminated?  I had only 21 form submissions in June

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    zuritapia
    Answered on June 27, 2019 at 03:08 PM

    This could have been due to the number of forms you had on your free account. Free accounts have limitations on how many forms you are allowed to create. 

    https://www.jotform.com/pricing/