Why am I not getting notification emails?

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    amazinggracecare
    Asked on June 27, 2019 at 05:45 PM

    For some reason, we are not getting any email notifications when submitting forms. I can see the form submissions if I login into jotforms, but we need the email notification to let us know that a form has been submitted.

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    Welvin
    Answered on June 27, 2019 at 06:48 PM

    Hello,

    You have conditional logic in the form that sends the email only when the last signature widget in your form is filled. See below:

    I checked your submissions in the form, none of the submissions had the last signature widget filled. Kindly check that and remove the conditional logic if you want to send the email regardless if the signature widget is filled or not. 

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    amazinggracecare
    Answered on June 28, 2019 at 11:25 AM

    Why is the conditional logic preventing the initial notification email? We're trying to do this so the form goes to one email upon submission. Then, once it's reviewed and signed by management, it needs to go to another email.

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    IvayloK
    Answered on June 28, 2019 at 11:50 AM

    The conditions are overruling the notifications. This is the reason why, you do not get notifications. In your current setup, the notification will be only sent, if the conditions is met.

    As this field is not expected to be filled by your user, you will never get a notication. You need to change the logic of the form. If you delete the condition, you will always receive a notification.


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    amazinggracecare
    Answered on June 28, 2019 at 12:04 PM

    Ok, that's easy enough. How do I make it so the second email gets sent once the 2nd signature is provided? Basically the form gets submitted for review and then, once reviewed, gets sent in for billing.

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    Richie_P
    Answered on June 28, 2019 at 12:27 PM

    You may create a work flow in your form. Kindly check this guide:https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow

    If you need further assistance, let us know.

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    amazinggracecare
    Answered on June 28, 2019 at 03:17 PM

    Thank you all for your help. This is working tremendously well. We're still testing it out, but it looks great. Thank you Welvin, IvayloK, and Richie_P!