Sub-account cannot log in

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    admin655
    Asked on June 27, 2019 at 06:55 PM

    One of our users is getting an “Autosuspended” error when attempting to log in.  Email address for user is kgrizzell@artacademy.edu

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    denis_calin
    Answered on June 27, 2019 at 07:28 PM

    Hi @admin655!

    One of your sub-users is collecting usernames and passwords and other sensitive information on their form, which violates our Terms of Use. Please have the sub-user reach out to our support forum and agree to have the form deleted from the account and agree to our Terms of Use to have the account reactivated again.