Unable to access the forum thread

  • Profile Image
    MarlaMoss
    Asked on June 27, 2019 at 08:06 PM

    I was getting help for a design issue and tried to open the thread in the browser from my email. I keep getting the response, "unauthorized access" but it won't let me login or anything (I already was logged in). Log in link doesn't work, neither does "switch," whatever that means. I'm getting really frustrated because now I can't even respond to people's comments on the issue I originally asked for help with and now have another issue to deal with. 

  • Profile Image
    JohnRex
    Answered on June 27, 2019 at 09:08 PM

    Apologies for this inconvenience.

    It looks like your login session has been timed out. And since the thread you mentioned has been set to private, only you and us, the support team can view it. You just need to logout and re-login, then you can access the thread again.

    It happens to me too, sometimes, and the only remedy to it is to logout-login to your Jotform account.

    Please give it a try and let us know how it goes.

  • Profile Image
    MarlaMoss
    Answered on June 27, 2019 at 10:26 PM

    Thank you so much