My Account is suspended ? (Login - SUSPENDED)

  • DAISUKE
    Asked on June 28, 2019 at 1:03 AM

    Suddenly I cannot log in jotform. What should I do to solve the problem?

  • Nik_C
    Replied on June 28, 2019 at 3:24 AM

    Your account has been suspended because of your form https://www.jotform.com/build/91708432300448 since you're collecting sensitive information there (passport):

    1561706331Screen Shot 2019 06 28 at 9 Screenshot 10

    Passport information is considered sensitive information as per our Terms of use.

    We can restore your account, but you will have to insert these widgets:

    1561706532Screen Shot 2019 06 28 at 9 Screenshot 21

    And:

    1561706595Screen Shot 2019 06 28 at 9 Screenshot 32

    So your users can acknowledge sharing of such data.

    We'll wait for your response.

    Thank you!

  • daisuke-y
    Replied on June 28, 2019 at 3:25 AM

    I understood the situation.

    Thanks.