My Account is suspended ? (Login - SUSPENDED)

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    Asked on June 28, 2019 at 01:03 AM

    Suddenly I cannot log in jotform. What should I do to solve the problem?

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    Answered on June 28, 2019 at 03:24 AM

    Your account has been suspended because of your form since you're collecting sensitive information there (passport):

    1561706331Screen Shot 2019-06-28 at 9.18

    Passport information is considered sensitive information as per our Terms of use.

    We can restore your account, but you will have to insert these widgets:

    1561706532Screen Shot 2019-06-28 at 9.22


    1561706595Screen Shot 2019-06-28 at 9.22

    So your users can acknowledge sharing of such data.

    We'll wait for your response.

    Thank you!

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    Answered on June 28, 2019 at 03:25 AM

    I understood the situation.