How long does it take to get payments processed?

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    AndileS
    Asked on June 28, 2019 at 02:30 AM

    My account was suddenly downgraded Two days ago, due to what I believe is an expired credit card. Yesterday morning I found out that all my forms had been disabled due to my being over quota on all the various services. I made Payments to upgrade the account.

    I have yet to receive any confirmation of Payment. I use your forms for business purposes, and right now I'm loosing business because those forms are still down. How long will it take to get my payments processed and my account working again?

  • Profile Image
    BJoanna
    Answered on June 28, 2019 at 03:59 AM

    Payment should be processed right away when using PayPal or credit card. I am unable to find payment. Which payment option did you use to upgrade your account? Was the payment successful? If the payment was not successful and your card was not charged, please try again to upgrade your account. 

    How to Upgrade My Account