Downloading attachments in forms

  • NickHolmesDistrelec
    Asked on June 28, 2019 at 2:51 AM

    Hi there, my colleague receives this error every time she tries to download an attachment. However, when I click the attachment it downloads automatically and I have no problem could you help? 


    Thanks: this is the error message she receives 

    1561704541x Screenshot 10

    Jotform Thread 1873681 Screenshot
  • BJoanna
    Replied on June 28, 2019 at 4:04 AM

    I assume that your colleague does not have access to your JotForm account. She is unable to download the attachments because of the Privacy settings on your account. The Privacy option "Require log-in to view uploaded files." is checked on the Settings page.

    1561709021privacy Screenshot 10

    You should disable this option if you want to allow your colleague to download the attachments.