Submit Button not successfully forwarding to PayPal

  • louderback.dj
    Asked on June 28, 2019 at 4:30 PM

    I have been testing my submit order button and it is not successfully forwarding to my paypal account. I receive the following error: 


    1561753743paypal Screenshot 10

    At this point I'm not sure what I'm doing wrong.


    Any help is appreciated!


    Link to my form: https://form.jotform.com/91256048376159

  • VincentJay
    Replied on June 28, 2019 at 5:08 PM

    I tested your form and I was able to replicate the issue. I also cloned your form to test it further and it is the same result. 

    Please give me more time to investigate the issue. I will contact you again on this thread immediately once I have updates. 

    Thank you.

  • VincentJay
    Replied on June 28, 2019 at 5:24 PM

    Hi again,

    I managed to find a fix to the issue. You need to remove the "<---" on all of your Product names. 

    1561756726gfh4 Screenshot 10

    To remove it, open the Payment Settings and click the Pencil (Edit) button to open the Product Settings.

    1561756881afzvx523 Screenshot 21

    You can test my demo form on this link: https://form.jotform.com/91786648893985

    Here's the result of the test:

    1561756970vzv22 Screenshot 32

    Let us know if you need further assistance. Thank you.