Submit Button not successfully forwarding to PayPal

  • Profile Image
    louderback.dj
    Asked on June 28, 2019 at 04:30 PM

    I have been testing my submit order button and it is not successfully forwarding to my paypal account. I receive the following error: 


    1561753743paypal.JPG

    At this point I'm not sure what I'm doing wrong.


    Any help is appreciated!


    Link to my form: https://form.jotform.com/91256048376159

  • Profile Image
    VincentJay
    Answered on June 28, 2019 at 05:08 PM

    I tested your form and I was able to replicate the issue. I also cloned your form to test it further and it is the same result. 

    Please give me more time to investigate the issue. I will contact you again on this thread immediately once I have updates. 

    Thank you.

  • Profile Image
    VincentJay
    Answered on June 28, 2019 at 05:24 PM

    Hi again,

    I managed to find a fix to the issue. You need to remove the "<---" on all of your Product names. 

    1561756726gfh4.png

    To remove it, open the Payment Settings and click the Pencil (Edit) button to open the Product Settings.

    1561756881afzvx523.png

    You can test my demo form on this link: https://form.jotform.com/91786648893985

    Here's the result of the test:

    1561756970vzv22.gif

    Let us know if you need further assistance. Thank you.