- nvaccAsked on March 01, 2013 at 08:30 PM
I disabled my form on Thursday am at 00:25 and received an additional submission at 02:51. I then archived the form (sometime around 08:00) and yet received another submission at 21:38. Before the 00:25 submission I had removed all links to the form on my website (although someone who had bookmarked or cached the form could have reached the page).
I use the form annually, so I'd like to save it, but I'm feeling like I will actually have to delete the form in order to get it to stop accepting payments and submissions from people. This is really negatively impacting my campaign as I will have to figure out how to refund and reject the submissions that came in after the deadline.
Any help you can provide would be very beneficial.
- JotForm Supportardy0689Answered on March 01, 2013 at 09:29 PM
Hello, you can actually disable your form by going into My Forms and selecting the form from the list.
After selecting, click the More button on the right side of the form click Disable under it.
- nvaccAnswered on March 01, 2013 at 11:20 PM
If you read the question you will see that I disabled the form yet still received two submissions. Obviously the feature is not working. Even with the form in the archive I received a submission.
So what do I have to do in order to actually stop getting submissions?
- JotForm SupportjonathanAnswered on March 01, 2013 at 11:28 PM
Hi, I am not sure if there is a glitch somewhere, -- but the sugggestion by my colleague to disable the form is exactly what is needed to temporary stop incoming submissions.
If a form is disabled, it will no longer be available. -- just like your form.
Thus, submissions is not possible.
Can you please confirm to us if you are still able to access your already disabled form?
Can give us the URL of the form when you access it.
- nvaccAnswered on March 01, 2013 at 11:36 PM
I had to delete my webpage to ensure that I could not get any more entries.
I just used my local copy and submitted the form again.
- nvaccAnswered on March 01, 2013 at 11:40 PM
Sorry, I just reread your post and I think that you were looking for this:
- JotForm SupportjonathanAnswered on March 01, 2013 at 11:51 PM
Are you using the form's source code?
It is possible that this is the reason why the form is still not disabled on your website. Can you share to us the URL of your website where the form is used.
You only have 1 form on your account, this one http://www.jotform.com/form/13591930200 if test this direct URL of your form, it is disabled already.
- nvaccAnswered on March 02, 2013 at 12:02 AM
I used the embed code. I've never seen anything like the URL you are posting in the embedded code, so I don't find that to be a sufficient test.
I'll put the page back up with a different name. I put it here:
- JotForm Supportardy0689Answered on March 02, 2013 at 12:11 AM
I think my colleague Jonathan is right. I managed to download the source code and implemented it on my local server here on my computer. The form is fully functional even though it is disabled by accessing the form URL.
My advise is, you should strip down the Jotform source code from your web page.
EDIT: By the way, from the webpage given above - http://nvacc.org/test_form.html it looks like your form is enclosed in a widget. The real url is loading the JotForm here http://nvacc.org/Abstract_Upload_files/widget1_markup.html so anyone having this link or have bookmarked this linked should be able to open up the form even if you take down your webpage. From the widget URL , I can say that it is the whole source code embed approach than the normal embed code and the IFRAME embed code.
There are other approaches that are a lot easier to embed than embedding the whole source code like for example the IFRAME embed method. You may use the IFRAME embed code or the normal embed code rather than the source code. You may embed that on your website without worries as it is already disabled from your Jotform account.