Why can't I edit the products when I click on edit submission?

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    Asked on June 30, 2019 at 12:08 PM

    2. Why can't I edit the products when I click on edit submission? People sometimes order the wrong size and your platform does not allow me to edit the things they purchased. I can edit the name and address etc. but I cannot edit the thing that I actually need to edit which is the size of the uniforms they purchased because some purchase wrong and then email me the correct size. I sent you the link and screen shot for the problem. This seems like it should be an easy fix. 

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    Answered on June 30, 2019 at 01:08 PM

    Based on the original thread you opened for your concern, it appears that the products in your form are in a payment field which I'm afraid would not be possible to edit once submitted.

    Since the payment for the product(s) is processed by your chosen payment vendor, the details of the product(s) that were purchased are also sent to the payment vendor and it is not possible to edit those details after purchase.

    If you wish to do that with your form, perhaps you may consider having the products created using regular form fields. Then, have the total calculated using the Form Calculation widget. The total value can then be passed to the payment field after.

    To have an idea about the workaround I am suggesting, please check the following guides.



    Feel free to contact us again anytime if you have other questions or concerns.