Can't access PDF editor. It shows blank page.

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    Asked on July 01, 2019 at 01:15 AM


    Im having an issue with the PDF submissions.

    First when I look at the submissions from last Friday and then the submissions sent today, the format has changed. I can only attach 1 file so can only show you Fridays PDF.

    Second, when trying to go into the PDF editor of any of my forms the screen is white after the editor flashes up for about 1/2 a second

    Can you please assist

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    Answered on July 01, 2019 at 04:56 AM

    I am sorry for the trouble caused to you. I did try to access PDF editor to edit your form's PDF document and I am able to replicate the issue you are having. It just seems to display blank page. 

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update on this.

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    Answered on July 01, 2019 at 08:34 AM


    This problem is fixed. You should now be able to display PDF Editor.

    Feel free to contact us again!