Form getting submitted empty and automatically by robot

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    glincash
    Asked on July 01, 2019 at 10:20 AM

    Hi guys, I started getting submissions a two or three times a day of two forms that have a global countdown for submission.

    I use this form to send the link to a user to confirm an order. The link I send them is already pre-populated with the order number, so when he clicks I get the alert submitted that he confirmed that order.

    But I started getting submissions with empty forms always from the same San Francisco IP.

    What can I do to stop this without disabling the global countdown?

    Forms: 91750384915665 and 91765980529674.

    Thank you.

  • Profile Image
    AndrewHag
    Answered on July 01, 2019 at 11:48 AM

    When we open the form with the direct link the fields are empty and the form is getting submitted within a few seconds. I believe that must be the reason for getting blank submissions. May we know how you are populating the Order ID and Delivery Submission fields?

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    AndrewHag
    Answered on July 01, 2019 at 11:49 AM

    You may also try adding the Captcha field to the form.

    Here is the guide: How-to-Add-a-Captcha-Field

  • Profile Image
    glincash
    Answered on July 01, 2019 at 02:46 PM

    Yeah I am aware of that Andrew, but no one has the link, that is the thing. It  was designed to be sent to users already pre-populated, but not even this is implemented yet.

    That's why I am suspecting this is some kind of Jotform robot that opens every form for some kind of test.

  • Profile Image
    Nik_C
    Answered on July 01, 2019 at 04:11 PM

    No, we don't have such a thing, and we never fill customer's forms by ourselves.

    The best way to go is to insert captcha in your form, to avoid such fillings.

    If you have any further questions, please let us know.

    Thank you!

  • Profile Image
    glincash
    Answered on July 01, 2019 at 05:48 PM

    Thank you Nik.


    Is there a way to condition the Global Countdown Widget submission to only submit after X seconds IF a certain field is filled?


    Tks

  • Profile Image
    VincentJay
    Answered on July 01, 2019 at 07:11 PM

    I will be assisting you regarding the Global Countdown widget to another thread to avoid confusion. Please wait for my answer on this link: 

    https://www.jotform.com/answers/1876673

    Thank you.