MailChimp Integration: Respondents First and Last Name not sent to MailChimp

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    Asked on July 01, 2019 at 10:43 PM

    Hello there!

      Quick question- I am using Jotform for my clients to sign up for my mailing list. But when they do and I look on my mailchimp to see my new subscribers, their first name does not appear, only their email address. I then have to go in and manually put in their first name. This occurs even when people put their first and last name on the jotform. Thank you!

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    Answered on July 02, 2019 at 02:01 AM

    We would like to apologize for any inconvenience.

    I have checked the only form in your account and see that it has a Full Name field that has the first and last name fields.

    It's possible that the fields in your form do not match the field in your MailChimp account.


    Can you also share with us a screenshot of the MailChimp integration in your account, please?

    I would suggest that you insert the Full Name field in your form to an additional hidden Short Text Entry field using conditions and use that Short Text Entry field in the integration.



    Feel free to contact us again anytime if you have other questions or concerns.

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    Answered on July 03, 2019 at 04:43 PM
    This is what I’m seeing. I don’t know if my site is connected or not or how to do that if it’s not?
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    Answered on July 03, 2019 at 05:43 PM
    This is where i want the Jotform:
    Sent from my iPhone
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    Answered on July 03, 2019 at 08:15 PM

    Sorry, we missed to inform you that our forum does not accept attachments from email so we could not see your screenshots.

    Please upload the screenshots directly in your thread here so we could see them.

    In addition, here's how to connect the Full Name from your MailChimp with the Full Name field from your Jotform form in the MailChimp Integration.