Email Alerts > PDF Attachment: PDF File Name is not working when using SMTP

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    Asked on July 02, 2019 at 05:27 AM

    I've made quite a few forms already and added a few more the last couple of days.

    I would like to receive 2 different PDF documents of the filled form an made these in the new PDF editor.

    However... i've tried it a couple of time, renamed a few things.. but still the same thing happens:

    - I receive 2 mails (as configured)

    - with 2 different titles (as configured)

    - with the same pdf document (wrong..)

    How is this possible? what am i doing wrong??

    Also the name of the pdf document doesn't change the way i configured it in the pdf editor..



    Found some more stuff out:

    - deleted all my e-mail settings

    - deleted all my created pdf documents

    - Created 3 new PDF documents (1 complete, 2 with some information left out)

    - created 2 new e-mail settings (first with the number 2 PDF, second with the number 3 pdf)

    - tested again --> 2 mails have been send, both have the same PDF (the number 1 pdf, wich is not what i chose in both e-mail options...)

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    Answered on July 02, 2019 at 05:58 AM
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    Answered on July 02, 2019 at 09:27 AM

    Please change the PDF File name of each template, kindly check the screenshot below to see what I'm referring to:

    Make it unique to include your notification/autoresponder with the correct PDF template.

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    Answered on July 02, 2019 at 09:36 AM

    Thanks for your response!

    i changed all three pdf templates, however.. still the same thing (and pdf name is just a weird number..)


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    Answered on July 02, 2019 at 09:43 AM

    Also tried to save each pdf as a new template, but still nothing changes.. the name is the same weird number and i receive 2 different e-mails with the same wrong pdf..

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    Answered on July 02, 2019 at 11:27 AM

    I have cloned your form and was able to successfully add a PDF with my name in the notification.

    Can you please try to enter plain name (without any fields like "{q_6} - {q_4}") in the "PDF File Name" field? You can also re-enter the PDF documents in the settings of the notifications and save again.

    Please test and let us know. We will wait for your response.

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    Answered on July 04, 2019 at 02:38 AM

    thanks IvayloK,

    looks like it has something to do with the "Email Sender".

    I did everything like you told me to, but no luck.

    Then i removed the email settings and added 2 new ones, one with my own smtp server, the other one just the

    the e-mail from my own smtp server had the same weird number in the pdf attachment,

    the e-mail from has the correct pdf attachment..

    So i'm not sure why this happens... but it happens :/

    so i'll set everything up with the noreply sender for now... 

    and please let me know if there's anything i can do to fix it.

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    Answered on July 04, 2019 at 03:13 AM

    The numbers you received as the name of the PDF report is Submission ID. 

    I tested the issue you reported with one of my forms using my own SMTP and I was able to replicate it. Instead of the custom PDF File Name set inside of the PDF Editor the name of the PDF file is Submission ID. 

    I will report this issue to our developers. We will inform you via this thread once this issue is resolved. 

    For now, you can use or you can set a custom sender email. 

    How to Add a Custom Sender Address to an Email Alert

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    Answered on August 06, 2019 at 12:23 PM


    Sorry for the inconvenience that you have.

    The issue should be fixed.

    Thank you.