Email is cut off so the edit link is missing

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    ThrivehiveGateHouseAuto
    Asked on July 02, 2019 at 01:53 PM

    I have asked this question previously - and followed the steps in the previous answer - reset the PDF and reset the email - but still can't get the edit form link on the submission email to appear. Could you please take a look?

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    Nik_C
    Answered on July 02, 2019 at 03:17 PM

    I checked your email notifier, but apparently, it is cut off:

    https://www.jotform.com/build/82414309905153/settings/emails

    1562094966Screen Shot 2019-07-02 at 9.16

    So it could be that it is too long. Please try reducing it or breaking it into two Notifiers if possible.

    If the issue persists, please get back to us.

    Thank you!

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    ThrivehiveGateHouseAuto
    Answered on July 02, 2019 at 03:53 PM

    Hey Nik,


    We are always adding products, and thus, will be adding fields. Having to break this into two emails creates a burden on our fulfillment burden to go through multiple emails to get the info that we need for an order. We just added around 30-40 fields; without knowing how many fields need to be removed it would be a long trial and error process and we need those fields. Is there any other way to work around this? I'm a bit concerned about the sustainability of the form going forward if it starts to experience issues with too many fields. Thanks.

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    EltonCris
    Answered on July 02, 2019 at 05:56 PM

    Will it help if you place the Edit Link on top of the email content? So in case there's a cut-off, you'd still see the edit link.

    By the way, were you always getting a cut off every time you recreate the email notification? If yes, it could be due to the character limit on the email source code. If I am not mistaken, emails can't contain more than 65k characters. This is mostly the limits on email providers too so even if it's not cut off on our end, your email provider would still cut them according to their limits. So anything that goes beyond the 65k limit will be stripped off.

    The workaround is to divide the email notifications into two.

    Or remove all the source code in your email to exclude unnecessary characters and give more space for the question label and field variable characters. This is a bit labor intensive though.

    Example:



  • Profile Image
    ThrivehiveGateHouseAuto
    Answered on July 05, 2019 at 12:20 PM

    No, everything that is filled out is appearing in the email except for the edit link section. We don't want anyone besides the people who are receiving the orders to be able to edit them and we have form CCs going out to the people that filled out the form so adding the edit form link to the top is not a good option for us.

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    roneet
    Answered on July 05, 2019 at 12:34 PM

    As my colleague suggested in the above reply that you can go ahead and add the Form fields one by one in the autoresponse email.

    Remove all the source code in your email to exclude unnecessary characters and give more space for the question label and field variable characters.


    Example:



    Let us know if you need help doing this.

    Thanks.