Unable To Access Account

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    Asked on March 03, 2013 at 06:31 AM


    i lost my password or it doesnt seem to work. when I try to reset password on page it wont let me can u please send me new password and reset?


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    Answered on March 03, 2013 at 07:15 AM

    Thank you for contacting Jotform Support. You account was automatically suspended by our system because your form was detected of Phishing. While you are suspended, you will no longer be able to use or access your account. 

    If you wish to reinstate your account, do contact us again and tell us the reason what, when and where is the form used for.

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    Answered on March 03, 2013 at 07:54 AM

    I assure you I am not a "phisher"! I was using the form for a eblog of mine (blogger.com). For people to fill up a simple account creation form for a local gaming related blog. i really wish I wasn't suspended. Please, reinstate my account. I really like your site so far until this issue =P

    Thank you

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    Answered on March 03, 2013 at 08:48 AM

    Hi Shen,

    Upon checking your account, your account was automatically suspended by our JotForm's phishing form filter. There is a form "Psobb Paradox account registration" in your account which has fields like "User name" and "Password". Such forms violates JotForm's Terms of Use.

    I have activated your account but request you to delete the forms which collects the User name and Password. If this form is not deleted, our phishing form filter will again automatically suspend your account. 



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    Answered on March 03, 2013 at 09:25 AM

    Hi, again!

    Thanks for the quick response i wish you all continued luck on your good site! Very helpful. ^^ It seems I can't use my password. I probably copied it wrong. Anyhow, I'm really sorry! I must apoligize again, lol. Now i undertand. =D Feel free to delete the form or the account. I feel dumb now. lol =P

    Take care and thanks.