Trying to downgrade my account.

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    melindaunderwood
    Asked on July 02, 2019 at 03:29 PM

    I have tried downgrading my acct multiple times and then I still get charged $19/mo. It always gives me a date that says it will downgrade and then it charges me again??? I'm confused.  Can you please look into this? I am well within the parameters for the free acct.  Please reverse the recent charge.  Thank you.  

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    BDAVID
    Answered on July 02, 2019 at 04:54 PM

    We apologize for the inconvenience, we have refunded the last payment of your Bronze subscription(I-TBCS97JWM632), and put your account back to free plan. Please make sure to go to your PayPal's account in order to cancel the subscription to avoid monthly renewals.

    Let us know if you need more help, we will be glad to assist you.