Not receiving notification emails

  • Profile Image
    Asked on July 03, 2019 at 06:12 AM
  • Profile Image
    Answered on July 03, 2019 at 08:30 AM

    Is this the form you're having an issue with?

    I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipients listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving an email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains