Login Failed - SUSPENDED?

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    mark anderson 
    Asked on July 03, 2019 at 12:53 PM

    Can you tell me why my client's login has been suspended?

    Login is pilar@parktavern.com.  We are attempting to finish a form that will be on their website.

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    Answered on July 03, 2019 at 02:14 PM

    This form http://www.jotform.us/form/91764953888176 was found on your account as suspicious of phishing activity because you're collecting social security and driver's license numbers.



    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    Your account has been reactivated, add the two mandatory widgets as soon as you are able to login.

    If you need further assistance, feel free to contact us.

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    Answered on July 03, 2019 at 03:43 PM
    How do I log back in and remove these items?
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    Answered on July 03, 2019 at 04:10 PM

    Your account has been reactivated and you can login as you normally do, you can either remove the fields or add the two mandatory widgets previously mentioned.

    Thank you.