Cancel subscription and refund

  • MikeSacker1
    Asked on July 4, 2019 at 3:52 AM

    I would like to query this debit to my account , made on 11-06-2019 the amount being ZAR295.64

    PAYPAL *JOTFORM,4029357733,CA,

  • jherwin
    Replied on July 4, 2019 at 4:26 AM

    Can you please provide more details of the payment/transaction? Also, please show us a screenshot of the receipt and subscription ID so we can review it.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

  • MikeSacker1
    Replied on July 4, 2019 at 4:43 AM
    Attached,please see the screenshot .
    Kind regards,
    Mike Sacker
    ...
  • jherwin
    Replied on July 4, 2019 at 4:54 AM

    Unfortunately, the screenshot you have attached to your latest response didn't reach our forum. Please open this thread: 1879921 and re-post the image.

    We will wait for your response.

  • MikeSacker1
    Replied on July 6, 2019 at 5:09 AM

    1562404136Jotform Screenshot 10

  • MikeSacker1
    Replied on July 6, 2019 at 5:10 AM

    I do not remember signing for this. Please provide proof or refund.

  • jherwin
    Replied on July 6, 2019 at 7:53 AM

    We are sorry for the inconvenience this may have caused. I have already canceled your subscription for your account MikeSacker1. I also issued a refund for the last payment, it should be reflected on your account within 5-10 business days.

  • brownde5959
    Replied on July 6, 2019 at 11:43 AM

    Please cancel my account and subscription
  • jherwin
    Replied on July 6, 2019 at 1:45 PM

    Hello @brownde5959 - I moved your query to a new thread: 1881934 to avoid confusion. Please refer to that thread for any related questions and/or follow-ups.