Card Forms: It froze and becomes unresponsive when it comes to page 2 of card forms.

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    aharrispdri
    Asked on July 04, 2019 at 12:09 PM

    Why is my form freezing up and becoming unresponsive?

     

    https://form.jotform.com/90275283644158

     

    Thanks!

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    jherwin
    Answered on July 04, 2019 at 12:34 PM

    We are sorry for the inconvenience this may have caused. I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

    Thank you for your understanding.

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    aharrispdri
    Answered on July 05, 2019 at 09:17 AM

    Thanks for your help.  I look forward to a solution!

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    aharrispdri
    Answered on July 08, 2019 at 05:21 PM

    Hi Guys.  Any Update?  My form still freezes at page 2 of card form.


    Thanks!

    https://form.jotform.com/90275283644158



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    BDAVID
    Answered on July 08, 2019 at 06:40 PM

    We apologize for the inconvenience. I have tested your form, and yes, it still freezes. This bug report is still opened, unfortunately, there are no updates yet, nor an estimated time-frame for a resolution.

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    aharrispdri
    Answered on July 09, 2019 at 09:35 AM

    I just discovered that my form works when I switch from a Card version to Single Page.  Does this tell us anything?  - I prefer to use the card version.


    Thanks!

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    jherwin
    Answered on July 09, 2019 at 09:45 AM

    Your issue has been forwarded to our backend team for further checking so we'll have to wait for their update regarding this problem.

    Thank you for your patience.


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    aharrispdri
    Answered on July 09, 2019 at 10:01 AM

    Nope, actually the single page is now freezing up as well.

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    jherwin
    Answered on July 09, 2019 at 10:22 AM

    Classic form layout seems fine on my end. Please check my test form here: https://form.jotform.com/91893889159986

    Also, this issue is still being worked on and we are aware of the issue in your form.  As soon as we receive an update on this, we will inform you right away.

    Thank you for your patience.

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    aharrispdri
    Answered on July 09, 2019 at 10:32 AM

    No, your test just froze after 2nd question.

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    jherwin
    Answered on July 09, 2019 at 10:59 AM

    Yes, you're right. Anyways, once we have any information in this regard you'll be posted here.

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    aharrispdri
    Answered on July 22, 2019 at 12:29 PM

    Still no answer?  Any updates please?  Thanks!

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    BDAVID
    Answered on July 22, 2019 at 01:35 PM

    Unfortunately, there are not updates yet about this issue.

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    david
    Answered on July 31, 2019 at 05:49 PM

    I sent this over via email earlier but also wanted to update the ticket.  This is related to two conditions populating the same cell in the results field of the form:

    1564609563image1.png

    1564609595Capture.PNG

    Once condition 57 is changed to update then next column total row instead of the same cell as condition 58, the form no longer freezes and works as expected.  Here is my test form with the changes made:

    https://form.jotform.com/92115222096955

    I haven't had confirmation yet but I believe this ticket can be closed.

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    aharrispdri
    Answered on August 01, 2019 at 08:57 AM

    Thanks a bunch guys!