submissions are duplicated

  • bradhaven
    Asked on July 5, 2019 at 10:46 AM

    Sometimes when someone submits a form, it duplicates and we get two exact submissions.  How does this happen?

    Thank you -  Brad

  • Richie JotForm Support
    Replied on July 5, 2019 at 11:36 AM

    I have tested a cloned version of your form but I can't seem to replicate the issue at my end.

    May we know if your form is embedded to a web page?

    Checked your submissions and found the duplicate submission data. It seems the form was submitted on different occasions.

    submissions are  duplicated Image 1 Screenshot 20

    I have cleared your form cache.

    Can you please test your form again and let us know if the issue still remains?

  • bradhaven
    Replied on July 5, 2019 at 12:43 PM
    Ok - thank you.
    ...