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bradhavenAsked on July 5, 2019 at 10:46 AM
Sometimes when someone submits a form, it duplicates and we get two exact submissions. How does this happen?
Thank you - Brad
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Richie JotForm SupportReplied on July 5, 2019 at 11:36 AM
I have tested a cloned version of your form but I can't seem to replicate the issue at my end.
May we know if your form is embedded to a web page?
Checked your submissions and found the duplicate submission data. It seems the form was submitted on different occasions.
I have cleared your form cache.
Can you please test your form again and let us know if the issue still remains?
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bradhavenReplied on July 5, 2019 at 12:43 PMOk - thank you.
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