- marcusantebiAsked on March 04, 2013 at 11:00 AM
This happened with one of my email accounts and there was something you were able to do on your end to get them not to bounce.
Can you please do that again for the email address: email@example.com?
This is a re-post of a comment on Whitelisting JotForm IP Addresses and Domains
- JotForm SupportWelvinAnswered on March 04, 2013 at 11:11 AM
Done removing your email address from our bounce list. Here's the reason in case you need the info:
Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried to reach does not exist. Please try\n5.1.1 double-checking the recipient's email address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 http://support.google.com/mail/bin/answer.py?answer=3D6596 l8si3885357vdw.150 - gsmtp"
Please kindly check this guide for more detailed information, how you can prevent that from happening again: