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RosedalestringquarteAsked on July 5, 2019 at 12:46 PM
Hello..I think there is a technical problem as some of my clients are submitting forms but they are not coming through to my email...or not coming through to the Jot form site either.
Isobel Smith
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Ivaylo JotForm SupportReplied on July 5, 2019 at 1:20 PM
Your e-mail address was in our Bounce list. I removed it from the Bounce list, so you can again receive notifications. You can also remove e-mail addresses from the Bounce yourself, when you encounter such problem. Here is the guide:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
In order to prevent such issues with your account, you can check this guide:
https://eu.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues