Email Autoresponder Timeframe

  • QueensPark
    Asked on July 5, 2019 at 12:56 PM

    https://form.jotform.co/41563585718868


    Hi this is my form above, i used to get emails right away via the auto responder. Can you advise why there is a lengthy delay now to get Autoresponder emails?


    Kind regards,

    Ryan.

  • Ivaylo JotForm Support
    Replied on July 5, 2019 at 1:47 PM

    I noticed that you use noreply@jotform.com for your autoresponder. You can try to change to noreply@formresponse.com. In order to do this, you should click on the pencil icon of the autoresponder and go to Advanced. Then you should change the e-mail in the Sender Email field.

    1562348381chrome ueTpI5aQ47 Screenshot 10

    You can also try to setup your SMTP. So, the autoresponders will be sent from your server. Here is the guide:

    https://eu.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please try to apply the above and let us know, if it helps.