Email Autoresponder Timeframe

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    QueensPark
    Asked on July 05, 2019 at 12:56 PM

    https://form.jotform.co/41563585718868


    Hi this is my form above, i used to get emails right away via the auto responder. Can you advise why there is a lengthy delay now to get Autoresponder emails?


    Kind regards,

    Ryan.

  • Profile Image
    IvayloK
    Answered on July 05, 2019 at 01:47 PM

    I noticed that you use noreply@jotform.com for your autoresponder. You can try to change to noreply@formresponse.com. In order to do this, you should click on the pencil icon of the autoresponder and go to Advanced. Then you should change the e-mail in the Sender Email field.

    1562348381chrome_ueTpI5aQ47.png

    You can also try to setup your SMTP. So, the autoresponders will be sent from your server. Here is the guide:

    https://eu.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please try to apply the above and let us know, if it helps.