Login Suspended: Collecting Social Security Numbers

  • Cecilia
    Asked on July 5, 2019 at 1:03 PM

    Can not log in , tried to change password did not work please help asap


    Cecilia

    Jotform Thread 1881388 Screenshot
  • roneet
    Replied on July 5, 2019 at 1:39 PM

    Your forms are collecting SSN details which are against our Terms of usage due to which your account has been suspended.

    If your purpose is not to collect SSN from the general public but from your own customers. You can comply with the recommendations below, then we can make the exception:

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your user signs and agree to provide sensitive information.

    Hope this helps!

    Thanks.