What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Captcha Not Loading

    Asked by Tanzil Khan on March 04, 2013 at 11:41 AM

    Hello, I am encountering severe problem with captcha. The captcha box always rolling and loading. Tried so many ways all day but no luck. In my codes I have this-

    <form class="jotform-form" action="https://submit.jotformpro.com/submit/22575836052961/" method="post" enctype="multipart/form-data" name="form_22575836052961" id="22575836052961" accept-charset="utf-8">
    If I remove this line the captcha shows but I can't submit (the submit button doesn't work, it shows "please wait" but nothing happens).
    Page URL:

  • Profile Image
    JotForm Support

    Answered by ardy0689 on March 04, 2013 at 12:13 PM

    Hello, thanks for posting your concern.

    You should not removed that part of your code. That code is for the action or what it will do when you submit. Removing it will kill the submit action.

    Your form's captcha is working fine when filling up from the form URL but not when you are filling it up on your website. Have you tried embedding your form using IFRAME method?

  • Profile Image

    Answered by ponkhi403 on March 04, 2013 at 12:34 PM

    Yes I did. But nothing happens.

    I have narrowed down the problem more......the problem is in class="jotform-form" of above code. I do not have that class in my CSS file so I beleive its in jotform css. 

    What to do?

  • Profile Image

    Answered by TSellers on March 04, 2013 at 12:43 PM

    I was having the same problem last night, so changed it to a recaptcha code. Then I had 2 submit buttons, so I removed the submit routine from the recaptcha and it still works. If you do not fill in the recaptcha field and hit the submit button, it takes you to a new page and asks you to enter the captcha code (NOT a recaptcha code), and if you enter the code correctly it proceeds to the Thank You page.

  • Profile Image

    Answered by ponkhi403 on March 04, 2013 at 12:54 PM

    I fixed it. I just removed that class. It wasn't that much necessary and edit some. It works perfectly now.

  • Profile Image

    Answered by sidharth_kch on March 04, 2013 at 01:04 PM

    Glad to know that you were able to fix it yourself.

    Do let us know if you have any issue.



  • Profile Image

    Answered by TSellers on March 04, 2013 at 01:29 PM

    Thanks ponkhi403 , 

    I'll have to give that a try as well.

  • Profile Image

    Answered by GEM_wrld on December 02, 2013 at 10:48 AM

    Same here. Thank you Cristina

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 02, 2013 at 11:59 AM

    Please accept our apologies on behalf of the JotForm Team for this temporary glitch with Catpcha.

    The problem is fixed now

    Let us know if the problem persist in your side