Why I am still not receiving emails?

  • Profile Image
    magholl
    Asked on July 07, 2019 at 06:02 AM

    I've tried everything suggested and I am still not receiving emails when I test the form. PLEASE HELP! Thank you.



    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

  • Profile Image
    Kiran
    Answered on July 07, 2019 at 06:40 AM

    As I check the email history log, I notice that the emails are being sent without any issue from our end.

    156249550307072019_160705.png

    Please check if the emails are being landed in the spam/junk folders. If the emails are not being received, please try changing the JotForm sender email address in the email settings or setup an SMTP email address to see if that helps.

    You may also try using the recipient email address to check if you are able to receive the emails correctly.

    Please get back to us if you need any further assistance. We will be happy to help.