Multigrid widget not displaying

  • reiningaustralia
    Asked on July 7, 2019 at 6:44 PM

    Our forms multigrid widget after going live is now not displaying on stable block A - it appeared when the next person went into book stables -

    custom css is 

    th, td {

     

        min-width:  20px;

     

    }

     

    It appears to need more room ?? can you help - Can you tell me the what the grids width and height should be to be displayed.

    Jotform Thread 1882481 Screenshot
  • BJoanna
    Replied on July 8, 2019 at 2:31 AM

    I tested your form and I was able to replicate the issue you reported. However, I am unable to replicate it on my cloned form - https://form.jotform.com/91881709815973

    1562567183blockA Screenshot 10

    I cleared your Form Cache. Please update the widgets to see if that will resolve the issue. At the bottom of the widget settings, there is the "Update Widget" button. Just click on it in each widget. 

    1562567417updatewidget Screenshot 21

  • reiningaustralia
    Replied on July 8, 2019 at 2:42 AM

    THIS HAS NOT WORKED - I noticed on your form there is no cells selected. This problem occurred when it went online and people made bookings.

  • Nik_C
    Replied on July 8, 2019 at 4:34 AM

    I tested your form, but I wasn't able to replicate an issue. The fields are showing properly:

    15625748142019 07 08 10 32 43 Screenshot 10

    If the issue persists, please share the screenshot of the problem:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you!

  • reiningaustralia
    Replied on July 8, 2019 at 6:28 AM

    Hi Nic, I cloned BJoanna's form above and booked some cells and it didn't work. There are 4 sections with widgets. The first section you are displaying has not had a problem. It is the 3 below it. 1562581709Screenshot 2019 07 08 20 Screenshot 10

  • Kiran Support Team Lead
    Replied on July 8, 2019 at 8:00 AM

    The cloned version form of BJoanna was displaying all blank fields for the widgets since there are no submissions sent to the form. I have now sent a test submission to her form and it is displaying correctly. 

    I have also checked your form and one of the widgets is displaying the widget with the booked slots.

    156258716208072019 170708 Screenshot 10

    However, these widgets seem to be hidden and no conditions set to display on the form. Please check the conditions and the field properties once again on the form.


    Please get back to us if you need any further assistance. We will be happy to help.