Page Is not redirecting to thank you page

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    savonenergysolutions
    Asked on July 08, 2019 at 01:11 AM

    Hello, 

    My form is not redirecting to the thank you page URL that I added. Please help. 

    Thank you,

    Joey

  • Profile Image
    Nik_C
    Answered on July 08, 2019 at 03:53 AM

    I had to do a few test submissions in your form (sorry for that).

    But the issue was a glitch in the form, I just re-inserted your Thank you page.

    That should work properly.

    Let us know if you have any further questions.

    Thank you!

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    savonenergysolutions
    Answered on July 08, 2019 at 09:43 AM
    Thanks but it looks like you went in and upgraded my plan as well and charged my card?
    Sent from my iPhone
    ...
  • Profile Image
    IvayloK
    Answered on July 08, 2019 at 10:46 AM

    You are currently on the Gold Non-Profit plan. Have not you upgraded to the Gold plan yourself? Which plan do you need? Do you need the Bronze plan or the Gold plan?

    We can downgrade your plan back to Bronze. Please tell us how to proceed.

    We will wait for your response.

  • Profile Image
    savonenergysolutions
    Answered on July 08, 2019 at 11:43 AM
    I did not upgrade my plan. I was on the bronze level.
    I also noticed that your branding was still on my live form. Can you please
    take a look at that as well. Thank you.
    ...
  • Profile Image
    IvayloK
    Answered on July 08, 2019 at 11:59 AM

    Okay, I see. Do you want to downgrade your account back to the Bronze plan and get a refund? We can set it again to Bronze. How should we proceed?

    I have removed the branding in your account.


  • Profile Image
    savonenergysolutions
    Answered on July 08, 2019 at 01:43 PM
    Please downgrade back to bronze and send refund. Thank you very much!
    Will probably upgrade in the future if we see success.
    ...
  • Profile Image
    Nik_C
    Answered on July 08, 2019 at 02:06 PM

    Please be mindful that we never upgrade or do anything with your plans without your request and approval.

    Please access the plans page from your account (since you'll see the non-profit prices) and choose a Bronze plan. It will automatically prorate your Gold plan charge.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    savonenergysolutions
    Answered on July 08, 2019 at 04:43 PM
    It happened when you guys logged in. I didn’t mess with it.
    Sent from my iPhone
    ...
  • Profile Image
    IvayloK
    Answered on July 08, 2019 at 06:17 PM

    I have refunded your last payment. Your account was downgraded back to the Bronze plan. 

    Let us know if you need any further assistance.