- sngallagher65Asked on March 04, 2013 at 07:09 PM
This is the second time within a week that my Jotform account has been suspended and I received an error message stated that it was due to suspected phishing attempts. Jotform support apologized for the mix-up last time when it was confirmed that the suspension was an accident, so I'm very frustrated that this has occured again. I am HIGHLY considering deleting my Jotform account due to the inconvenience that these account suspensions are causing me and my company.
- JotForm SupportEltonCrisAnswered on March 04, 2013 at 11:41 PM
Forms that was detected as Phishing are still on your account's trash folder. I have now deleted them and white listed all your forms to avoid possible account suspension.
We are truly sorry for the inconveniences caused. It should be fine now. Thanks!
- jeanettebmzAnswered on March 04, 2013 at 11:52 PM
In addition to what Elton has adviced to you, I would recommend you to delete the Credit Card Info Form http://www.jotform.us/form/30564158103144 (Hotel Payment Submission), as it is collecting credit card sensitive data into plain text fields.
I would recommend you to use any of our payment integrations, such as Paypal Pro or Authorize.net instead of plain text fields. Otherwise , we cannot guarantee that our automated system will not suspend it again