SECOND erroneous account suspension???

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    Asked on March 04, 2013 at 07:09 PM

    This is the second time within a week that my Jotform account has been suspended and I received an error message stated that it was due to suspected phishing attempts. Jotform support apologized for the mix-up last time when it was confirmed that the suspension was an accident, so I'm very frustrated that this has occured again. I am HIGHLY considering deleting my Jotform account due to the inconvenience that these account suspensions are causing me and my company.


    Username: sngallagher65

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    Answered on March 04, 2013 at 11:41 PM


    Forms that was detected as Phishing are still on your account's trash folder. I have now deleted them and white listed all your forms to avoid possible account suspension.

    We are truly sorry for the inconveniences caused. It should be fine now. Thanks!

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    Answered on March 04, 2013 at 11:52 PM

    In addition to what Elton has adviced to you, I would recommend you to delete the Credit Card Info Form  (Hotel Payment Submission), as it is collecting credit card sensitive data into plain text fields. 

    I would recommend you to use any of our payment integrations, such as Paypal Pro or  instead of plain text fields. Otherwise , we cannot guarantee that our automated system will not suspend it again

    We hope you  understand that fighting with real phishers is an everyday task and cannot be manually done in most of the cases, so in order to control phishers we have implemented this automated system as we have millions of forms already hosted into our servers, and phishers will use our form builder to make forms to catch passwords or credit card sensitive information into plain text fields, and like you have been told before, this behaviour violates our Terms of use.