Email notifications: there seems to be a day delay before they are coming through

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    stameliareled
    Asked on July 08, 2019 at 10:29 AM

    Hi... Completed forms are not being sent to the designated emails right away as they were before... there seems to be a day delay before they are coming through.  Can you help ???

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    BDAVID
    Answered on July 08, 2019 at 11:40 AM

    We apologize for the inconvenience. I will forward this to our back-end team to check further. I have done a real submission in your form, could you please check if you have received it already?

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    BDAVID
    Answered on July 08, 2019 at 11:43 AM

    Also, I assume that the form where the issue is happening is the following: https://www.stameliareled.com/fall-registration-online-credit-only.html

    Please confirm.

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    BDAVID
    Answered on July 08, 2019 at 06:55 PM

    Hi again, does the issue persists in your end? We have done a real submission in your form, and our logs showed that it was sent right away:

     1562626495sent.png

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    stameliareled
    Answered on July 09, 2019 at 10:43 AM
    It seems to be all 3 of them.
    Peace,   Elaine Volker Director of Religious Ed. St. Amelia Parish
    On Monday, July 8, 2019, 7:17:29 PM EDT, Jotform wrote:

    A new response has been received: Answered by BDAVID

    Also, I assume that the form where the issue ishappening is the following: https://www.stameliareled.com/fall-registration-online-credit-only.html
    Please confirm.
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    stameliareled
    Answered on July 09, 2019 at 10:43 AM
    Received it at 6:41
    Peace,   Elaine Volker Director of Religious Ed. St. Amelia Parish
    On Monday, July 8, 2019, 3:36:25 PM EDT, Jotform wrote:

    A new response has been received: Answered by BDAVID

    We apologize for the inconvenience. I willforward this to our back-end team to check further. I have done a realsubmission in your form, could you please check if you have received italready?
    View this thread on browser » Unsubscribe Thread 1562600440
    ...
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    BDAVID
    Answered on July 09, 2019 at 11:15 AM

    So, you received it right away, the submission was done at that time(07-08-2019 at 18:41). Let us know if the delay continues.

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    stameliareled
    Answered on July 10, 2019 at 10:43 AM
    Great.. thanks for your help !
    Peace,   Elaine Volker Director of Religious Ed. St. Amelia Parish
    On Wednesday, July 10, 2019, 6:31:19 AM EDT, Jotform wrote:

    A new response has been received: Answered by BDAVID

    So, you received it right away, the submissionwas done at that time(07-08-2019 at 18:41).Let us know if the delay continues.
    View this thread on browser » Unsubscribe Thread 1562685347
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