made payment and its still not working

hi i made a payment for my account and its still not working i see the transaction is pending in my bank and i really need my forms to work Ive sent out an email blast and i really wanna make sure my forms work been a customer with you guys for more than 3 years please help

I have checked your account and it seems you have upgraded already to Gold monthly.

However, it seems you may have created a double subscription with your plan.

Subscription ID: INT190708-1076-32275S
Plan: GOLD
Schedule: 1 MONTH

Subscription ID: INT190708-3809-11904S
Plan: GOLD
Schedule: 1 MONTH

We have canceled the Subscription ID: INT190708-3809-11904S and refunded to your account.

Your account should be in Gold monthly now.

If you need further assistance, let us know.