made payment and its still not working

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    damnyoungcee
    Asked on July 08, 2019 at 12:29 PM

    hi i made a payment for my account and its still not working i see the transaction is pending in my bank and i really need my forms to work Ive sent out an email blast and i really wanna make sure my forms work been a customer with you guys for more than 3 years please help

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    Richie_P
    Answered on July 08, 2019 at 02:25 PM

    I have checked your account and it seems you have upgraded already to Gold monthly.

    However, it seems you may have created a double subscription with your plan.

    Subscription ID: INT190708-1076-32275S
    Plan: GOLD
    Schedule: 1 MONTH

    Subscription ID: INT190708-3809-11904S
    Plan: GOLD
    Schedule: 1 MONTH

    We have canceled the Subscription ID: INT190708-3809-11904S and refunded to your account.

    Your account should be in Gold monthly now.

    If you need further assistance, let us know.