Unable to view submissions as pdf & no signature

  • gully7000
    Asked on July 8, 2019 at 1:41 PM

    Hi, 

    I completed a form, tested by myself and another and went to view and there is no signature on the form. This was the same for both. I went to view as pdf and it crashed. It says download failed. Can you please advise? 

    Jotform Thread 1883333 Screenshot
  • Ivaylo JotForm Support
    Replied on July 8, 2019 at 2:49 PM

    I apologize for the inconvenience. Can you please test on desktop and try to download the PDFs? I was able to successfully download your submissions as PDFs on desktop.

    In order to view your submission, first you should mark your form in the portal and then click on the Submissions button.

    Please test and let us know. We will wait for your response.