Rebranded URL loses certification

  • datasupport
    Asked on July 8, 2019 at 2:11 PM

    JotForm syntax:

    https://form.jotform.com/account_name/formIDnumber


    ReBranded syntax that prompts a security warning:

    https://forms-account_name.office_domain.com/account_name/description


    ReBranded syntax that works without the security warning:

    http://forms-account_name.office_domain.com/account_name/description


    Why doesn't the JotForm certification work for rebranded URLs create with a CNAME to use our office domain?

  • Kevin Support Team Lead
    Replied on July 8, 2019 at 3:30 PM

    That may be happening since HTTPS is not supported with custom domains, so it would not be possible to link the form to a domain under HTTPS.