Auto Responder Email Slow

  • linfoxt
    Asked on July 8, 2019 at 7:46 PM

    Hi,

    The Auto Responder Email over the last week has been either 1) 24 hours slow or 2) doesn't work at all. Is there a reason for this as this is an important feature i use to make sure people have filled out the form.


    Thanks

  • Elton Support Team Lead
    Replied on July 8, 2019 at 10:32 PM

    I couldn't reproduce the problem on the cloned version of your form https://form.jotform.com/91888844333975. I received the autoresponder emails almost in an instant.

    Auto Responder Email Slow Image 1 Screenshot 30

    Auto Responder Email Slow Image 2 Screenshot 41

    Are you still experiencing this problem? 

    May I also suggest to make a test submission on your form and let us know the result. Please try to enter different emails when you fill the form too, perhaps it is an issue with the user's mail server.