uploads on received via email are not downloading/opening

  • Profile Image
    assa2013
    Asked on March 05, 2013 at 04:34 AM

    Hi this is the full error.
    form is abstract submission form.
    error started on  01 march 2013 only.
    Is that the ID you require?
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>D604CA10DF2D4E20</RequestId>
     <HostId>
    lFm9o4KLN84bzwZDQSxMzsj86ncMPJIEttqmP6q0oZTzuFpHcm2PEx6BPis3uZKw
    </HostId>
    </Error>
    Hi there, when trying to download files recieved via form upload, it gives the fol error
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    29AE71DB5D8A3CF7
    ...
    Kindly advise
  • Profile Image
    Welvin
    Answered on March 05, 2013 at 04:55 AM

    Hi,

    Can you point us what particular form and submission ID so we can check it here? Please kindly try to download that particular submissions from your form submissions page, see if the same error will occur.

     

    Thanks

  • Profile Image
    assa2013
    Answered on March 05, 2013 at 05:34 AM

    thats one eg with ID
    http://s3.amazonaws.com/dev-jufs/assa2013/23372376257862/227338250302410869/B.Dando_Abstract.docx

    The form is abstract submission form. It also does not download from the submissions page.

    Account is assa2013

    Kindly advise. 

  • Profile Image
    Welvin
    Answered on March 05, 2013 at 06:21 AM

    Hi,

    I am able to download that particular file. Please try clearing your browsers cache and cookies before downloading the file, let us know if that makes difference.

    Here's the file: https://shots.jotform.com/welvin/B.Dando_Abstract.docx

    Thanks